KPMG Organisational Learning and development

Johan Barton, Director

The Need: “Leadership changes within the organisation and new global values had created gaps in our ability to understand and meet the needs of our key stakeholders- a core function of our business. Issues and goals needed to be identified and a robust process established to ensure optimal results in this area.”

The Result: “The first step involved taking strong internal personal and team ownership of issues and goals. Our subsequent success at, identifying, screening and processing needs and ideas and, securing this process in a product development system has increased our productivity, our balance and enjoyment of our roles and enabled us to attract staff of the highest calibre.”

Tricom Securities (NZ)

Bryn Griffiths, CEO

The need: “Tricom, as multinational share broking firm, understands that effective innovation provides an edge in a highly competitive industry. We wanted to formalise a disciplined approach to foster and drive innovation across the organisation. The goal was to generate greater sales yields and to create a values-based team culture.”

The result: “Formation IVP worked with senior management to instill leadership values, and to set and implement progressive critical numbers to govern performance. We established a framework whereby the whole team took much greater personal ownership of their role in innovation. In addition Formation IVP helped Tricom design a streamlined process to manage our ideas from concept to launch, and to make this clearly understood as an essential business process. The result was radically improved sales and employee loyalty, greater sales yields and client satisfaction.”

KPMG Tax division

John Cantin, Partner

The Need: “My goal was to increase engagement and input from staff into the business planning and client development processes in order to meet business growth challenges and to deliver quality services to clients.”

The Result: “Through one to one coaching Mary has aligned my commitment to creating a highly motivated staff with establishing systems that enable them to be more involved in achieving business plan goals, in receiving more on the job training and to take greater ownership and participation in idea forums and channels.”